Xellence Motor Services & Repair

TESTIMONIALS

Bryan Benson

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Luis is a great mechanic, engineer, and German car aficionado.

Jonathan Comacho

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V

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Luis is honest, to the point and stands by his work.  There is nothing else you ask for.  Hey duke!

Frank Stallone

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PHILIP BERG

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Over the course of the last 10 months my BMW X5 has been both serviced and had two major repairs performed (necessitated by accidents) by Xellence Motor Service & Repair in Hackettstown, NJ. Owner, Luis Penaloza, is an expert, BMW and Porsche factory-trained, ASE certified technician who I have found to be "best of breed" when compared to so many others I have used over my nearly 50 years as a licensed driver.

The knowledge, professionalism, levels of service, integrity and courtesy demonstrated by both he and his staff not only impressed me beyond words, but also saved me thousands of dollars vs. recent and prior experiences I have had with either dealerships and/or several other automotive service or repair shops I have utilized over the years. Luis goes the extra mile in all regards , which, , in turn , reduces headaches, hassles and makes for a very happy customer as well as a properly serviced or repaired vehicle. In fact,, he recently has corrected shoddy repair work and either poor or incomplete service work that was performed by other shops, again saving me $$$ and unnecessary problems down the road.

Xellence delivers big time when it comes to providing accurate estimates, timely and impeccable workmanship and the sort of old school customer service that should be the norm for we consumers, but is increasingly difficult to find in today's marketplace.

Thank you Luis and Jose for meticulously restoring my vehicle to A-1 condition, saving me time and money in the process and for sharing with me the first class treatment I now know that you extend to all of your customers. I cannot recommend Xellence Motor Service and Repair to others highly enough and will not only continue bring my vehicle(s) there because they have truly earned my loyalty and trust, but I will wholeheartedly recommend them to others without reservation.

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